MediaTools Pro Privacy Policy

Last Updated: January 1, 2023

Welcome to MediaTools Pro ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our audio, image, document, and video conversion tools and services (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Contact us with inquiries
  • Subscribe to our newsletter
  • Participate in surveys or promotions

This information may include:

  • Name
  • Email address
  • Contact information
  • Payment details (for premium services)

1.2 File Data

When you use our conversion tools, we temporarily process:

  • Audio files (MP3, WAV, FLAC, etc.)
  • Image files (JPG, PNG, GIF, etc.)
  • Document files (PDF, DOCX, XLSX, etc.)
  • Video files (MP4, MOV, AVI, etc.)

Your files are automatically deleted from our servers after processing (typically within 24 hours). We do not store your original or converted files permanently unless you explicitly choose to save them to your account (premium feature).

1.3 Usage Data

We automatically collect information about your interaction with our Services, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Conversion types and file formats used
  • Error logs and performance data

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our Services
  • Process your file conversions and optimize performance
  • Improve and develop new features
  • Respond to your inquiries and provide customer support
  • Send administrative information (service changes, policy updates)
  • Monitor usage trends and analyze user behavior
  • Prevent fraud and enhance security
  • Comply with legal obligations

3. Data Protection and Security

We implement appropriate technical and organizational measures to protect your data:

  • SSL/TLS encryption for all data transmissions
  • Secure server infrastructure with regular security updates
  • Automatic deletion of processed files
  • Restricted access to personal information
  • Regular security audits and vulnerability testing

While we strive to protect your information, no electronic transmission or storage method is 100% secure. We cannot guarantee absolute security.

4. Data Retention

We retain different types of information for different periods:

  • Uploaded files: Deleted within 24 hours of processing
  • Account information: Retained while your account is active
  • Usage data: Typically retained for 90 days for analytics
  • Transaction records: Retained for 7 years for legal compliance

5. Third-Party Services

We may use third-party services that collect information to help us operate our Services:

  • Analytics: Google Analytics to understand usage patterns
  • Hosting: Cloud service providers for file processing
  • Payments: Stripe or PayPal for premium subscriptions
  • Advertising: Google AdSense for non-premium users

These third parties have their own privacy policies governing their use of information.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request copies of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your personal data
  • Restriction: Request limited processing of your data
  • Portability: Request transfer of your data to another service
  • Objection: Object to certain processing activities

To exercise these rights, please contact us using the information below.

7. Children's Privacy

Our Services are not intended for children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or your data:

Email: privacy@mediatoolspro.com

Mail: MediaTools Pro, 123 Privacy Lane, Data City, DC 12345